Every purchase of Reebore Software products, including Reebore Video Downloader, comes with a 30-day money-back guarantee. If you are not happy for any reason, we will refund you in full — no questions asked.
1. Who can get a refund
You can request a full refund within 30 days of your purchase date. You don’t need to give a reason. We also recommend using the free trial first, so you can check that the software works for the sites you need.
2. How to request a refund
Email support@reebore.com from the address you used at checkout and include your order reference (it starts with “REEBORE” and is in your receipt email). You can also contact FastSpring, our reseller, directly through the link in your receipt.
3. How long it takes
We process refund requests within 2 business days. The money is returned to your original payment method by FastSpring. Depending on your bank or card issuer, it usually appears within 5–10 business days.
4. What happens to your license
When a refund is issued, the activation code for that order is deactivated and the software returns to its limited free mode. You may keep using the free features.
5. After 30 days
Purchases older than 30 days are generally not refundable. If something is wrong with your purchase, such as a duplicate order or being charged by mistake, please contact us anyway — we will always look at your case.
6. Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country.
7. Contact
Reebore Software · support@reebore.com