This policy explains what information Reebore Software (“we”, “us”) collects through reebore.com and our software, and how we use it. We collect only what we need to deliver downloads, licenses and updates. We do not sell your data, show ads, or use tracking cookies.
1. Information we collect
- Website downloads: basic technical information such as your IP address, approximate country and browser type, used to deliver files and produce download statistics.
- Purchases: your email address and order details, used to deliver and support your license. Payments are handled by FastSpring, our reseller and merchant of record; we never see your card or bank details.
- Software: license information and an anonymous device identifier, used to activate your license, and the software version, used to check for updates.
Your files stay on your computer. We never collect the contents of your downloads, your browsing history, or your cookies. The optional resource index of Reebore Downloader (below) is the only feature that sends information about downloads.
Reebore Downloader: resource index
To speed up downloads, Reebore Downloader can look up other sources of the same file (mirrors, BitTorrent peers) and, after a download completes, share which public address served which file. When this feature is on, the software sends:
- Lookup: the file’s hash or its address with the query string and any user name or password removed, plus the file size. With “private lookup” enabled, only the first characters of the file hash are sent.
- Report after a completed download: the same cleaned address, file size, file hash (SHA-256 or BitTorrent info-hash), file name, download speed, and a random device identifier generated on your computer (used only to prevent duplicate or abusive reports). For BitTorrent downloads it also sends the torrent’s public metadata and the hashes of the files in it.
Addresses that are often private or temporary are never sent: local network and IP-only addresses, and links signed for a single user (cloud storage and file-hosting services). You can exclude sites, turn on private lookup, reset the device identifier or switch the whole feature off in Settings → Acceleration. In the European Economic Area, the UK and Switzerland the software asks before reporting is turned on.
Reebore Downloader browser extension
The browser extension hands downloads, video and audio addresses and links you choose to the Reebore Downloader program on your own computer, together with the information needed to download them (the page address, cookies and referrer of that download). This information is passed locally to the program through the browser’s native messaging channel; the extension itself does not send any data to our servers or to third parties, and does not track your browsing.
2. Service providers
We use trusted providers to run our service: Cloudflare (hosting), FastSpring (payments) and Resend (email delivery). They process data only on our behalf.
3. Retention
We keep information only as long as needed for the purposes above, or as required by law.
4. Your rights
You can ask us to access, correct or delete your personal data by emailing support@reebore.com.
5. Children
Our products are not directed at children under 16.
6. Changes
We may update this policy. The effective date above shows the latest version.
7. Contact
Reebore Software · support@reebore.com